100% Satisfaction Guarantee
We want you to feel confident booking with HomeHelper. If you're not happy with your first service, contact us and we'll work with you to make it right in accordance with our guarantee terms.
Guarantee Terms
What qualifies
The guarantee applies to your first HomeHelper service. If the service you received did not meet a reasonable standard, or a key requirement you told us about was not met, we will review the concern with you.
How to contact us
Let us know as soon as possible by email at info@homehelper.co.nz or through our Contact page, quoting your booking reference.
Time period
Requests relating to a service should be raised within 7 days of that service so we can review it while it's fresh and work with you quickly.
First service focus
The guarantee is focused on your first service. For ongoing services, contact us any time and we'll always work with you to make things right.
Exclusions
The guarantee does not cover requests to complete tasks beyond the hours in your package, tasks that are unsafe or unreasonable, issues you did not raise with us within a reasonable time, or dissatisfaction not related to the quality of the household help provided.
Our commitment
Once you contact us, our team will review your booking and discuss the best way to make things right — this may include arranging a further visit or adjusting your service plan.