Booking and payment
Casual bookings are one-off payments. Essential, Family and Complete are weekly recurring packages.
HomeHelper legal information
Terms and Conditions
Please read these Terms before creating an account, choosing a package or booking a HomeHelper service. Last updated 1 September 2026.
At a glance
The key things to know
Scheduling and access
Customers provide safe property access, secure valuables and disclose household risks before each visit.
Changes and cancellations
Recurring packages, visit changes and cancellation notice are governed by the terms available below.
Satisfaction
HomeHelper will work in good faith to resolve concerns about the quality of work, subject to the satisfaction guarantee terms.
Privacy
HomeHelper collects only the information needed to manage bookings, service delivery, payments and support.
New Zealand law
The Terms are governed by New Zealand law and preserve rights that cannot legally be excluded.
The full Terms and Conditions are the governing document. By completing a booking, you confirm that you have read and agree to them.